Refund policy
At SCENTIORA, customer satisfaction is important to us. Due to the nature of fragrance and beauty products, certain return restrictions apply for hygiene, health, and safety reasons.
Return Eligibility
You may request a return within [7/14/30] days of receiving your order, provided that:
- The item is unused and unopened
- The product remains in its original condition
- All original packaging, seals, labels, and accessories are included
- The item is not damaged due to misuse or customer handling
Non-Returnable Items
For hygiene and safety reasons, we generally cannot accept returns or exchanges for:
- Opened or used beauty products
- Opened or used fragrances
- Products with broken or removed seals
- Personal care products that have been used
- Gift cards
- Sale, clearance, or final-sale items, unless required by applicable law
- Items returned in a condition that prevents resale
Starting a Return
To request a return, contact us at [valevixen005@gmail.com]then:
- Your order number
- Your full name
- The item(s) you wish to return
- The reason for your return
- Photos, if the item is damaged or incorrect
Please wait for return instructions before sending any product back.
Unauthorized returns may not be accepted.
Return Shipping
Unless the return is due to our error, customers are responsible for the cost of return shipping.
Original shipping fees are generally non-refundable unless otherwise required by applicable law or the return is due to our mistake.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method within [5–10] business days.
Please note that your bank or payment provider may require additional time to process and display the refund.
Exchanges
We currently [DO / DO NOT] offer exchanges.
If you received a defective, damaged, or incorrect item, please contact us at [valevixen005@gmail.com] within [48 HOURS / 7 DAYS] of delivery.